Hackney Privacy

1. Information Hackney Collects

Hackney collects and processes several types of personal information, including:

2. How Hackney Uses Your Information

Hackney uses your personal information for the following purposes:

• Service Delivery (Hackney Contracts):
  • Processing and managing your vehicle rental bookings and agreements on behalf of Hackney Council. Verifying your identity and confirming you meet Hackney Council's rental requirements. Supporting vehicle collection and return procedures. Processing payments and administering deposits and charges.
• Hackney Communications (Legitimate Interest/Contract Performance):
  • Sending Hackney booking confirmations, schedule updates, and relevant rental information. Responding to your enquiries and providing customer support for bookings, payments, and stay arrangements. Notifying you of changes to Hackney services or to our rental policies.
• Communications (Consent/Legitimate Interest):
  • Hackney sends promotional offers, newsletters and service updates where you have consented or where we have a legitimate interest. You can opt out at any time.
• Service Development (Legitimate Interest):
  • Analyzing Hackney's website usage to improve user experience and functionality. Conducting research to improve Hackney's vehicle fleet and services.
• Hackney Compliance (Statutory Duty):
  • Complying with legal, regulatory, and tax requirements for Hackney. Preventing fraud and protecting the security of Hackney services. Resolving disputes and enforcing Hackney terms and conditions.

3. Data Sharing

Hackney may share your personal information with:

• Hackney Contractors: Third-party companies that help Hackney deliver its services, such as payment processors, IT support providers, and maintenance services. These providers are contractually obliged to protect your data.

Hackney does not sell your personal information to third parties for marketing purposes.

4. Data Protection

Hackney implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Nevertheless, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

5. Retention Periods

Hackney retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting or reporting obligations. Retention periods vary by the type of information and the context in which it is processed.

6. Your Entitlements

Under UK data protection law, Hackney grants the following rights:

• Right to Access: Request a copy of the personal information Hackney holds about you.

To exercise these rights, please contact Hackney using the details below.

7. Cookies and Analytics

Hackney Council's website uses cookies and similar technologies to improve your browsing, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

8. Hackney Updates

Hackney may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last updated date. We encourage you to review this policy regularly.

9. Contact Hackney

For questions about this Privacy Policy or our data practices, please contact Hackney Council: